Cancellation policy (services and digital content) & cancellation form

Consumers have a right of withdrawal according to the following provisions, whereby a consumer is any natural person who concludes a legal transaction for purposes that can predominantly be attributed neither to his commercial nor to his independent professional activity:

A. Cancellation policy (services and digital content)

Right of withdrawal

You have the right to cancel this contract within fourteen days without giving any reason.

The withdrawal period is fourteen days from the day of the conclusion of the contract.

To exercise your right of withdrawal, you must inform us (VisualMakers UG, Im Mediapark 4, 50670 Cologne, Germany, e-mail: alex@visualmakers.de and / or lilith@visualmakers.de) by means of a clear declaration (e.g. a letter or e-mail sent by post) of your decision to withdraw from this contract.

You can use the attached model withdrawal form for this purpose, which is, however, not mandatory.

To comply with the cancellation period, it is sufficient that you send the notification of the exercise of the right of cancellation before the end of the cancellation period.

Consequences of revocation

If you withdraw from this contract, we must repay you all payments that we have received from you, including the delivery costs (with the exception of the additional costs resulting from the fact that you have chosen a type of delivery other than the cheapest standard delivery offered by us), without delay and at the latest within fourteen days from the day on which we received the notification of your withdrawal from this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged for this repayment.

If, in the case of contracts for services, you have requested that the services begin during the withdrawal period, you must pay us a reasonable amount corresponding to the proportion of the services already provided up to the time you notify us of the exercise of the right of withdrawal in respect of this contract compared to the total scope of the services provided for in the contract.

Exclusion or premature expiry of the right of withdrawal

The right of withdrawal expires prematurely in the case of contracts for the provision of services if we have provided the service in full and we have only started to provide the service after you have given your express consent to this and at the same time confirmed your knowledge that you lose your right of withdrawal when the contract has been fulfilled by us in full.

The right of withdrawal expires prematurely in the case of contracts for the supply of digital content if we have commenced performance of the contract after you have expressly consented to our commencing performance of the contract before the expiry of the withdrawal period and you have confirmed to us your knowledge that by consenting you lose your right of withdrawal upon commencement of performance of the contract.

B. Withdrawal form

If you wish to cancel the contract, please complete and return this form.

To

VisualMakers UG
c/o PIRATEx GmbH
Stolberger Str. 90D
50933 Cologne
Germany

E-mail: alex@visualmakers.de, lilith@visualmakers.de

I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following service (*)

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Ordered on (*) ____________ / received on (*) __________________

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Name of the consumer(s)

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Address of the consumer(s)

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Signature of the consumer(s) (only for paper communication)

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Date